Privacy & Cookie Policy
Effective Date: 01 May 2025
Last Updated: 24 August 2026
This Privacy & Cookie Policy explains how DEEN (“we,” “our,” “us,” or “DEEN”) collects, uses, stores, protects, and discloses information when you visit or use www.deencommerce.com (the “Website”), place an order, communicate with us, or otherwise interact with our products and services.
By using our Website or providing your information to us, you acknowledge that you have read and understood this Privacy & Cookie Policy.
We are committed to protecting the privacy, confidentiality, and security of our customers’ personal information and to handling such information responsibly and transparently.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
1.1 Personal Information
We may collect information that can identify or reasonably relate to you, including:
- Full name.
- Mobile/telephone number.
- Email address.
- Shipping/delivery address.
- Billing address, where applicable.
- Order and purchase information.
- Product preferences and related information.
- Information you provide when contacting customer support.
- Payment-related information necessary to process a transaction.
Payment Information:
We may use third-party payment service providers to process payments. Where applicable, payment card, mobile financial service, or other sensitive payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy and security practices. We do not intentionally store complete payment card credentials on our own systems unless required and lawfully permitted for the operation of our services.
1.2 Account and Transaction Information
If account registration or customer profiles are available on our Website, we may collect:
- Login/account information.
- Order history.
- Transaction history.
- Delivery information.
- Customer service records.
- Information associated with your account.
1.3 Technical and Usage Information
When you access our Website, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Website pages visited.
- Date and time of visits.
- Referring/exit pages.
- Approximate location derived from technical information.
- Website usage and interaction information.
- Cookies and similar tracking technologies.
This information helps us understand how visitors use our Website, maintain security, diagnose technical issues, and improve our services.
1.4 Information You Voluntarily Provide
We may also collect information you voluntarily provide when you:
- Place an order.
- Create or update an account.
- Contact us
- Submit a complaint or feedback.
- Subscribe to promotional communications.
- Participate in surveys, campaigns, or promotions.
- Communicate with us through social media or other channels.
2. How We Use Your Information
We may use the information we collect for legitimate business and service-related purposes, including:
- Processing, confirming, delivering, and managing your orders;
- Verifying customer and delivery information;
- Processing payments and refunds through applicable payment service providers;
- Communicating with you regarding your orders, payments, delivery, returns, exchanges, refunds, or customer support requests;
- Providing customer service and responding to inquiries or complaints;
- Improving our products, Website, services, and customer experience;
- Understanding Website usage and analyzing business performance;
- Detecting, preventing, and investigating fraud, unauthorized activity, abuse, or security incidents;
- Maintaining the security, availability, and functionality of our Website;
- Sending service-related notices and important updates;
- Sending promotional or marketing communications where permitted and, where applicable, where you have provided consent;
- Complying with applicable laws, regulations, lawful requests, and regulatory requirements; and
- Protecting our legal rights, property, customers, employees, and business operations.
We will not use your personal information for purposes that are materially incompatible with the purposes described in this Policy unless permitted or required by applicable law or with your consent where such consent is required.
3. Marketing Communications
If you choose to receive promotional communications from us, we may contact you through channels such as:
- SMS
- Telephone
- Other electronic communication channels
Marketing communications may include information about products, offers, discounts, campaigns, new services, or other updates from DEEN.
You may opt out of promotional communications at any time by:
- Following the unsubscribe instructions included in an email;
- Using the available opt-out mechanism in an SMS, where provided; or
- Contacting us at support@deencommerce.com.
Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, delivery updates, payment notices, security notices, or responses to your support requests.
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We may share limited information with trusted third parties where reasonably necessary to provide our services, including:
4.1 Payment Service Providers
Payment information may be processed through third-party payment gateways or financial service providers to authorize and complete transactions.
4.2 Delivery and Logistics Providers
We may provide necessary customer information, such as name, phone number, and delivery address, to courier, logistics, or delivery service providers for the purpose of fulfilling your order.
4.3 Technology and Service Providers
We may use third-party providers for services such as:
- Website hosting
- Cloud storage
- Website maintenance
- Analytics
- Communication and messaging
- Email or SMS delivery
- Security and fraud prevention
- Technical support
Such providers may process information on our behalf and are expected to use the information only for the services they provide to us, subject to applicable contractual or legal requirements.
4.4 Analytics and Advertising Services
Where implemented on our Website, we may use services such as Google Analytics, Meta Pixel, or similar technologies to understand Website traffic, measure campaigns, improve our services, and understand customer interactions.
These third-party services may collect information through cookies, pixels, or similar technologies according to their own privacy policies.
4.5 Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws or regulations;
- Respond to lawful requests from competent authorities;
- Investigate suspected fraud, abuse, or security incidents;
- Enforce our terms, policies, or legal rights; or
- Protect the rights, safety, and property of DEEN, our customers, or others.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to provide functionality, remember preferences, understand Website usage, improve performance, and support security.
A cookie is a small text file that may be stored on your device when you visit a website.
5.1 Types of Cookies We May Use
A. Essential Cookies
These cookies are necessary for the Website to function properly. They may support functions such as:
- Shopping cart functionality
- Login/session management
- Security
- Order processing
- Website navigation
- Basic Website functionality
Because these cookies may be necessary for the operation of the Website, disabling them may affect certain features.
B. Functional Cookies
These cookies may remember choices and preferences you make while using our Website, such as certain settings or preferences, to provide a more convenient experience.
C. Analytics/Performance Cookies
These cookies help us understand how visitors use our Website, including which pages are visited, how visitors navigate the Website, and whether technical problems occur.
We may use analytics services such as Google Analytics where enabled.
D. Advertising/Marketing Cookies
Where applicable, we may use cookies, pixels, or similar technologies provided by advertising platforms such as Meta or other service providers to:
- Measure advertising performance;
- Understand interactions with our Website;
- Improve the relevance of promotional content; and
- Support remarketing or advertising campaigns where legally permitted.
The availability and use of such technologies may change from time to time.
6. Managing Cookies
You can manage or disable cookies through your browser settings.
Most browsers allow you to:
- View stored cookies;
- Delete existing cookies;
- Block cookies;
- Block third-party cookies; or
- Receive notifications before cookies are stored.
Please note that disabling or blocking certain cookies may affect the functionality, security, or performance of parts of our Website.
Where our Website provides a cookie preference or consent mechanism, you may also manage your preferences through that mechanism.
7. Third-Party Websites and Services
- Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.
- We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.
- We encourage you to review the privacy policies and terms of any third-party service before providing your personal information.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
Depending on the nature of the information and the risks involved, our security measures may include:
- Access controls;
- Restricted access to personal information;
- Secure transmission technologies where appropriate;
- Monitoring and security procedures;
- Administrative safeguards; and
- Appropriate technical controls.
However, no electronic transmission, storage system, or method of internet communication can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security of information transmitted to or through our Website.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
- Completing transactions;
- Providing customer support;
- Maintaining business and transaction records;
- Resolving disputes;
- Preventing fraud and abuse;
- Complying with legal, tax, accounting, regulatory, or other applicable obligations; and
- Enforcing our agreements and protecting our legal rights.
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal practices.
10. Your Privacy Rights and Choices
Subject to applicable law and legitimate business or legal requirements, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally applicable;
- Withdraw consent where processing is based on consent;
- Opt out of promotional communications;
- Ask questions about how your information is collected or used; and
- Request information about the categories of third parties with whom your information may be shared.
To exercise a privacy-related request, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorized access.
Certain information may be retained where required or permitted by law, for legitimate business purposes, or where necessary to establish, exercise, or defend legal claims.
11. Children's Privacy
Our Website and services are not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@deencommerce.com.
Upon receiving a valid request, we will take reasonable steps to review and address the matter in accordance with applicable law.
12. Information Accuracy
We request that customers provide accurate, complete, and up-to-date information when placing orders or communicating with us.
You are responsible for ensuring that the information you provide to us is accurate and for notifying us when relevant information needs to be updated.
13. Consent and Policy Acceptance
By using our Website, placing an order, submitting information, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy & Cookie Policy.
Where applicable law requires specific consent for certain processing activities, we will seek such consent through an appropriate mechanism.
You may withdraw consent for processing activities based on consent by contacting us, although withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
14. Changes to This Privacy & Cookie Policy
We may update this Privacy & Cookie Policy from time to time to reflect:
- Changes in our business or services;
- Changes in our Website or technology;
- Changes in legal or regulatory requirements; or
- Changes in our privacy and security practices.
When we make changes, we will update the “Last Updated” date at the top of this Policy and publish the revised version on our Website.
We encourage you to review this Policy periodically to remain informed about how we handle personal information.
15. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy & Cookie Policy or the handling of your personal information, please contact us:
DEEN
Website: www.deencommerce.com
Email: support@deencommerce.com
Phone: +88 01952-700500
Address: DEEN HQ, Level 3, Ramzannessa Supermarket, Mirpur 12, Pallabi, Dhaka, Bangladesh
We will make reasonable efforts to review and respond to privacy-related inquiries within a reasonable period.