Terms and Conditions
Effective Date: 01 May 2025
Last Updated: 24 August 2026
Welcome to www.deencommerce.com, operated by DEEN (“DEEN,” “we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, and any transactions made through www.deencommerce.com (the “Website”).
By accessing, browsing, registering on, or purchasing from our Website, you agree to be bound by these Terms and our applicable Privacy & Cookie Policy, Return & Exchange Policy, and Refund Policy.
If you do not agree with any part of these Terms, please do not use our Website or place an order through it.
1. About DEEN
DEEN is a retail and e-commerce business operating through its online platform at www.deencommerce.com and its physical retail outlets, offering products and related services to customers in Bangladesh.
Customers may purchase products through our Website or from our authorized physical outlets, subject to the applicable terms, pricing, availability, and policies of DEEN.
The Website is primarily intended for customers in Bangladesh unless otherwise stated by DEEN. Certain products, services, promotions, prices, or availability may vary between our online platform and physical outlets.
All transactions made through our Website or physical outlets are subject to the applicable terms and policies of DEEN.
2. Eligibility
By using this Website or placing an order, you confirm that:
- The information you provide is accurate and complete;
- You have the legal capacity to enter into a transaction under applicable law;
- You will use the Website only for lawful purposes; and
- You will comply with these Terms and all applicable laws and regulations.
If you are placing an order on behalf of another person or organization, you confirm that you have the necessary authority to do so.
3. Website Use
You agree to use the Website responsibly and not to:
- Use the Website for any unlawful, fraudulent, or unauthorized purpose;
- Attempt to gain unauthorized access to our systems or accounts;
- Interfere with the security or proper operation of the Website;
- Introduce viruses, malware, or other harmful technologies;
- Copy, reproduce, modify, or distribute Website content without permission;
- Use automated systems to scrape or collect information from the Website without authorization;
- Submit false, misleading, fraudulent, or impersonated information; or
- Use the Website in a manner that may damage DEEN, its customers, service providers, or business operations.
We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on the Website are accurate and up to date.
However:
- Product colors may appear differently depending on your device or screen;
- Product packaging, labels, or appearance may occasionally vary from displayed images;
- Minor differences may occur between displayed specifications and the delivered product where permitted by the manufacturer or supplier; and
- Product availability may change without prior notice.
If a material error is identified in a product description, price, availability, or specification, we reserve the right to correct the information and, where applicable, cancel or modify the affected order subject to applicable law.
5. Product Availability
All products displayed on the Website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or delivery.
If a product becomes unavailable after an order has been placed, we may contact you regarding:
- A replacement product;
- A revised delivery arrangement; or
- Cancellation and applicable refund.
If we are unable to fulfill an order because a product is unavailable, we will take reasonable steps to notify you and process any applicable refund.
6. Prices
All product prices displayed on the Website are stated in Bangladeshi Taka (BDT) unless otherwise specified.
Prices may change from time to time without prior notice.
The price applicable to your order will generally be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.
Additional charges, such as delivery or applicable service charges, may be displayed separately during checkout or communicated before order confirmation.
7. Pricing and Listing Errors
While we make reasonable efforts to maintain accurate product and pricing information, technical or human errors may occasionally occur.
If an order is placed at an obviously incorrect price due to an error, DEEN may contact you before fulfillment.
Where appropriate, you may be given the option to:
- Proceed with the order at the correct price; or
- Cancel the order.
If the order has already been paid for and cannot reasonably be fulfilled at the incorrect price, DEEN will arrange an applicable refund in accordance with its Refund Policy.
8. Placing an Order
To place an order, you may be required to provide information such as:
- Full name;
- Mobile number;
- Email address, where applicable;
- Delivery address;
- Billing information, where applicable; and
- Payment information or preferred payment method.
You are responsible for ensuring that all information provided during checkout is accurate and complete.
An order may not be successfully processed if required information is incomplete, inaccurate, or unverifiable.
9. Order Confirmation
After submitting an order, you may receive an order confirmation through available communication channels, such as SMS, email, telephone, or other electronic communication.
An order confirmation indicates that we have received your order request. It does not necessarily guarantee final fulfillment where:
- The product becomes unavailable;
- There is a material pricing or listing error;
- Delivery cannot reasonably be completed;
- Payment cannot be verified;
- Fraudulent or suspicious activity is detected; or
- Other legitimate operational circumstances prevent fulfillment.
We reserve the right to contact you for order verification where reasonably necessary.
10. Order Cancellation
You may request cancellation of an order subject to the order’s processing and delivery status.
Cancellation requests should be made as soon as possible by contacting DEEN through the available customer support channels.
An order that has already been dispatched may not be cancellable through the normal cancellation process and may instead be subject to the applicable Return, Exchange, or Refund Policy.
DEEN may also cancel an order in circumstances including:
- Product unavailability;
- Incorrect or obviously erroneous pricing;
- Incomplete or inaccurate customer information;
- Payment failure;
- Suspected fraudulent or abusive activity;
- Delivery limitations; or
- Other legitimate operational or legal reasons.
Where an eligible prepaid order is cancelled by DEEN, any applicable refund will be processed according to the Refund Policy.
11. Payment
We may provide multiple payment methods, including applicable:
- Cash on Delivery;
- Online payment;
- Mobile financial services;
- Debit or credit cards; and
- Other payment methods made available on the Website.
Payment processing may be handled by third-party payment service providers.
By choosing a payment method, you agree to comply with the applicable terms and requirements of that payment provider.
DEEN does not intentionally retain complete payment card credentials on its own systems unless required and lawfully permitted for the operation of its services.
12. Cash on Delivery
Where Cash on Delivery (“COD”) is available, payment must be made according to the order amount communicated or displayed at checkout.
We may restrict or suspend COD availability for certain locations, products, order values, customers, or circumstances where reasonably necessary.
Repeated refusal to accept confirmed COD orders, fraudulent orders, or misuse of COD services may result in restrictions on future COD orders or Website access.
13. Delivery
We aim to deliver orders within the estimated delivery timeframe communicated at checkout or by our customer support team.
Delivery times may vary depending on:
- Delivery location;
- Product availability;
- Courier or logistics provider;
- Weather or natural events;
- Public holidays;
- Traffic or transportation conditions;
- Government restrictions; or
- Other circumstances outside our reasonable control.
An estimated delivery date or timeframe is not an absolute guarantee unless expressly stated otherwise.
You are responsible for providing an accurate and complete delivery address and an accessible contact number.
14. Delivery Attempts and Failed Delivery
Customers are expected to remain available or make reasonable arrangements to receive their orders.
A delivery may fail due to circumstances including:
- Incorrect or incomplete address;
- Incorrect phone number;
- Customer being unavailable;
- Refusal to receive the order;
- Failure to respond to courier calls;
- Inability to access the delivery location; or
- Other circumstances attributable to the customer.
Where appropriate, additional delivery charges or other reasonable consequences may apply in accordance with our applicable policies.
15. Inspection Upon Delivery
Customers are encouraged to inspect the package and product upon delivery, where reasonably possible.
If you receive:
- A damaged product;
- An incorrect product;
- A missing item; or
- A product with another apparent fulfillment issue,
please contact DEEN as soon as reasonably possible with the relevant order information and supporting evidence where requested.
Claims may be subject to verification and the terms of our Return & Exchange and Refund Policies.
16. Return, Exchange and Refund
Our Return & Exchange Policy and Refund Policy form part of these Terms and govern eligible returns, exchanges, cancellations, and refunds.
Eligibility may depend on factors including:
- Product category;
- Product condition;
- Time elapsed after delivery;
- Whether the product has been used, damaged, altered, or washed;
- Availability of original packaging, tags, accessories, or documentation; and
- The reason for the return or refund request.
Customers should review the applicable Return & Exchange Policy and Refund Policy before placing an order.
17. Promotional Offers and Discounts
From time to time, DEEN may offer discounts, promotional campaigns, vouchers, coupon codes, or other special offers.
Unless otherwise stated:
- Promotions may be subject to specific eligibility requirements;
- Promotional offers may have limited validity periods;
- Certain products may be excluded;
- Multiple offers may not always be combined;
- A promotional offer cannot necessarily be exchanged for cash; and
- DEEN may withdraw or modify a promotion where reasonably necessary due to an error, abuse, fraud, or operational issue.
Specific promotional terms displayed with an offer will apply to that offer.
18. Customer Accounts
If account registration is available, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
You should notify us promptly if you believe that your account has been accessed without authorization.
DEEN may suspend or terminate an account where there is reasonable evidence of:
- Fraud;
- Abuse;
- Unauthorized access;
- Violation of these Terms; or
- Conduct that may harm DEEN or other customers.
19. Customer Reviews and User Content
Where the Website allows customers to submit reviews, comments, photographs, feedback, or other content (“User Content”), you agree that:
- Your User Content must be truthful and based on your genuine experience;
- It must not contain unlawful, abusive, defamatory, threatening, obscene, or misleading material;
- It must not violate another person’s privacy or intellectual property rights;
- It must not contain malware, spam, or unauthorized promotional material; and
- You must have the necessary rights to submit the content.
By submitting User Content, you grant DEEN a non-exclusive, royalty-free right to use, reproduce, display, publish, or distribute that content for legitimate business, marketing, service improvement, or Website-related purposes, subject to applicable law.
We reserve the right to remove User Content that violates these Terms or applicable law.
20. Intellectual Property
Unless otherwise stated, all content available on the Website, including:
- Logos;
- Brand names;
- Product descriptions;
- Product photographs;
- Graphics;
- Website design;
- Text;
- Icons;
- Videos;
- Software;
- Layouts; and
- Other materials
is owned by or licensed to DEEN and is protected by applicable intellectual property laws.
You may access and use Website content solely for personal and lawful shopping purposes.
21. Third-Party Services
Our Website may use or link to third-party services, including:
- Payment gateways;
- Courier and logistics providers;
- Analytics providers;
- Social media platforms;
- Advertising platforms;
- Communication providers; and
- Other service providers.
Third-party services may be governed by their own terms and privacy policies.
DEEN is not responsible for the independent policies, practices, availability, or performance of third-party services that we do not control.
22. Privacy
Your use of our Website and the processing of your personal information are also governed by our Privacy & Cookie Policy.
Our Privacy & Cookie Policy explains:
- What information we collect;
- How we use information;
- When information may be shared;
- How cookies are used; and
- The choices and rights available to customers.
By using our Website, you acknowledge the applicable terms of our Privacy & Cookie Policy.
23. Prohibited Activities
You must not use our Website to:
- Commit or facilitate fraud;
- Submit fake or fraudulent orders;
- Abuse promotional offers;
- Impersonate another person;
- Use another person’s payment or personal information without authorization;
- Attempt unauthorized access to our systems;
- Introduce malicious code or harmful software;
- Scrape or copy Website content without permission;
- Interfere with Website operations;
- Violate applicable laws or regulations; or
- Engage in any activity that may cause harm to DEEN, its customers, employees, partners, or service providers.
We reserve the right to take appropriate action against prohibited activities, including cancelling orders, restricting accounts, or pursuing available legal remedies.
24. Disclaimer
We make reasonable efforts to maintain the Website and provide accurate product and service information.
However, to the extent permitted by applicable law, we do not guarantee that:
- The Website will always be available or uninterrupted;
- The Website will be completely free from errors;
- Every product listing will always be completely accurate;
- The Website will be free from all technical issues or harmful components; or
- All products will always be available.
Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited under applicable law.
25. Contact Us
If you have any questions, concerns, complaints, or requests regarding these Terms and Conditions, please contact us:
DEEN
Website: www.deencommerce.com
Email: support@deencommerce.com
Phone: +88 01952-700500
Address: DEEN HQ, Level 3, Ramzannessa Supermarket, Mirpur 12, Pallabi, Dhaka, Bangladesh
We will make reasonable efforts to review and respond to customer inquiries within a reasonable period.